AW: Neo 1973 is sold out...
mokostraub at inode.at
Mon Aug 6 21:42:04 CEST 2007
I'm #3531 and reside in Austria, Europe. When I ordered (admittedly two
months ago) there was an immediated response confirming my order. When I was
asking later when I can expect delivery, I was given an answer after two
days again. They told me there would be a shipment around mid-august and I
should wait for that because freight will be cheaper (it was by $80, nealy
half the rate). Yesterday, mid-august approaching, I was billed and received
a mail saying my Neo was on the way.
Ok, I do not hold it in my hands yet, but I experienced worse communication
from neighbouring prominent companies.
What I am thinking about all the time is: when it comes to open paradigms,
everybody seems to praise a sleeves-up (is that correct in English?)
mentality, but when it comes to delivery, professionalism (seldom found in
the requested way in open communities) suddenly is most important.
No roses without thorns, iMHO ;-)
Sorry for any eventual misunderstandigs, English is my second language. Have
Fun anyway and Take Care
Von: community-bounces at lists.openmoko.org
[mailto:community-bounces at lists.openmoko.org] Im Auftrag von Alan McSwain
Gesendet: Montag, 06. August 2007 11:53
An: community at lists.openmoko.org
Betreff: Neo 1973 is sold out...
"Neo 1973 is sold out
By Jouston Huang
Neo1973 - OpenMoko After weeks hard work and a lot of complains from my
wife. We sold out our Neo 1973 now. In fact, if you place order now. The ETA
will be almost October 2007.... "
Please note that due to unexpected high demand, even at this early
development stage, our quantities up to and including August 2007 are
already oversold. This means that any orders placed now will not be shipping
before September 10, 2007. We ask for your understanding. Your credit card
will only be charged immediately before delivery."
This is --simply unacceptable-- and not enough information for people who
have recently ordered.
FIC --MUST-- do a better job of communicating with thier
developers/customers. Those folks who have placed orders that will not be
getting a device until October --MUST-- be contacted immediately via email
and given the option to cancel their orders.
I ordered back on July 24th and have not received ANY follow-on status on my
order, and I'm sure there are lots of other folks being equally ignored as
well. What are we supposed to think about this news??? Am "I" one of the
We have all been exceedingly patient with this project and we deserve a
reasonable level of communication about the status of our orders.
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