Warranty on phase 1 phones

Nils Faerber nils.faerber at kernelconcepts.de
Tue Feb 20 15:07:08 CET 2007

Ole Tange schrieb:
> On 2/20/07, Sean Moss-Pultz <sean at openmoko.com> wrote:
>> On Mon, 2007-02-19 at 17:32 -0800, Pranav Desai wrote:
>> > Is there any warranty on phase 1 phones ? If the screen is bad, some
>> > input ports don't work, etc. what will be the process then ?
>> Of course we'll have a warranty ;-)
>> I'm not sure of the exact terms at this point. Probably something
>> standard like 1 year.
> Which in EU will translate to 2 years if sold in EU (as per EU
> legislation).

Well, in fact the warranty is not touched by EU legislation. It is more
a liability that is 24 months. But that is nearly worthless since after
6 months the customer has to proove that the failure is due to a
manufacturing fault, which is near to impossible for an end customer :(
This cries for debate and renders those 24 months useless - you can only
count on 6 months without hassle.

Warranty is an optional liability that a manufacturer may offer to you
and is not covered by any legislation. Any limiting terms the
manufacturer or dealer adds here will have effect (like having to send
in the device for repair on your cost e.g.).

But it is very good to hear that FIC is thinking about 1 year warranty!

> /Ole
  nils faerber

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