OK, the forum is coming..

[Giles Jones]

On 22 Jul 2007, at 00:31, Valerio Bruno wrote
>
>
> By the way, in the long run we'll need a real, user-friendly forum  
> to address
> non-tech-friendly user.

The number of these users can me minimised by having a very good manual.

I know that people don't read manuals often but that's because  
troubleshooting sections are always stuck at the back. Have a special  
separate troubleshooting manual and they may read it.