Order related inquiries

[William Lai]

> I hate to sound angry and impatient but what I'd like to know is  
> why you
> aren't processing orders based on RT numbers.  I kind of busted my  
> ass to
> make sure I had one of the first orders in and I got order number  
> 1843.

We are processing orders based on RT numbers.

> Now, even though it should be first come first serve, I'm being  
> told I need
> to wait until next week.  Again, sorry if I come off as being rude and
> impatient but it's just the way I see it.

No need to apologize, it makes perfect sense.
Let me check your ticket and get back to you.

-Will


On Jul 24, 2007, at 4:23 PM, Richard Reichenbacher wrote:

> I hate to sound angry and impatient but what I'd like to know is  
> why you
> aren't processing orders based on RT numbers.  I kind of busted my  
> ass to
> make sure I had one of the first orders in and I got order number  
> 1843.
> Now, even though it should be first come first serve, I'm being  
> told I need
> to wait until next week.  Again, sorry if I come off as being rude and
> impatient but it's just the way I see it.
>
> Richard Reichenbacher
>
> -----Original Message-----
> From: community-bounces at lists.openmoko.org
> [mailto:community-bounces at lists.openmoko.org] On Behalf Of William Lai
> Sent: Tuesday, July 24, 2007 1:10 AM
> To: community at lists.openmoko.org
> Subject: Order related inquiries
>
> Dear Community,
>
> We`re getting a lot of customer inquiries with regards to order /
> payment processing.  If you already received a 'Your credit card has
> been charged' notification from RT than I guess this doesn`t concern
> you,  your phones will be shipped promptly.
>
> Here are some notes for those who have not yet received a response:
>
> 1)   If you did not reply with a YES_I_DO  to our 'Developer Release'
> confirmation request, your order will not be processed.
>
> 2)   We are only processing orders for the first batch of available
> phones.  If you replied with a YES_I_DO and still haven`t heard from
> us,                           this means that your order will be
> shipped from a second batch of phones that will arrive in Fremont,
> CA, next week.
>
> 3)  If you ordered an ORANGE phone, this will also be shipped from
> the second batch of phones arriving next week.
>
> No one is being left behind.  We have phones for everyone.
>
> Hope this helps,
> OpenMoko Orders Team
>
>
>
>
>
>
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