community at

andutt andreas.utterberg at
Fri Oct 26 10:29:55 CEST 2007

Hello Mark

I agree with you, i feel the problem with this project is the mix of
"commersial" and hardware relates issues/questions that dont exist in other
communites that often just are software related. In thoose projects the
community is happy to get new eager users/developers/documenters/people who
spread the word. I have always received initial respect, good behaviors from
the persons in charge and people that have moderated the "channels".

The post you react on is really ugly, its just be glad or shutup and get the
f*** out of here.

Thats not good behavior, its not good for future buyers of the hardware, not
good advertising for OpenMoko, people who reads it wont ask questions, maybe
not be interested in contributing either.

Qtopia has announsed to embrace the Neo device and have released the
software under GPL which can have a very bad inpact on OpenMoko if the
community gets a negative label printed on the forhead.

Hopefully that wont happen and the project will continue with positive


On 10/26/07, Mark <wolfmane at> wrote:
> AVee openmoko-comunity at
> On Fri Oct 26 00:40:21 CEST 2007 AVee wrote:
> >Did you buy a GTA02? No? Well, in that case, your not a customer, so quit
> >bitching about 'customer service'. You are getting a peek into the
> >development proccess at FIC, that not something you usually get with
> other
> >companies and you surely can't claim some sort of right to be informed
> about
> >this.
> >If you can't handle it, unsubscribe from the community list and wait for
> the
> >announcement you telling you the thing is available, *like you would with
> any
> >other product*. Or be happy with whatever information you may get,
> realizing
> >it's all extra.
> >
> >AVee
> Here's the deal: I'm already a customer in the same way that I'm the
> customer of a store the instant I pass the threshold. My experience in
> the store determines whether and how much money I spend in the store.
> If the employees ignore me (repeatedly) when I ask them a direct
> question, and allow other "customers" to scream and yell at me for
> simply asking a question, then I certainly will immediately exit the
> building and spend my money elsewhere. I also will tell everybody I
> know about my experience to prevent them going through the same thing.
> Whether you like it or not, OpenMoko will never get off the ground
> without the Neo1973, and the Neo1973 will never get off the ground
> without early adopters like me to buy it and spread the word. This is
> a business venture, not a pet project.
> On the other hand, if everything that prospective buyers hear is
> negative, that doesn't offer much hope for the future of this project.
> Question: Who is it wiser to treat well, someone whose money you
> already have, or someone whose money you need?
> Anybody here ever hear of the Agenda VR3? Probably very few. History
> is littered with multitudes of great ideas and great vaporware that
> never made it to mainstream because those behind it either didn't
> understand or thought they could get away with ignoring the rules of
> business.
> The first rule of business is not to alienate potential customers.
> Another of the biggest rules of business (and strongly associated with
> the first rule) is that when you know you aren't going to make a
> deadline (that you have plastered in multiple places all over your Web
> site), *before* the deadline passes you let people know what's going
> on. Making a single vague reference that buyers may or may not find is
> not sufficient.
> It's up to you: do the right thing, or go the way of the Agenda VR3.
> But if it's the latter, you can't say you haven't been warned.
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> community at
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