Third request: what *is* the warranty on the Freerunner?

Dimitri spam2 at
Mon Aug 4 19:58:35 CEST 2008

The warranty is essentially non-existent.

It's supposedly 14 days "D.O.A.". Dead On Arrival, in its strictest
definition, means that as long as the phone boots up, that's it. It doesn't
matter if it's not really functional. As long as it boots up, it's
technically not "DOA".

If it can't make phone calls or connect to the internet, too bad: it's not

If the GPS antenna doesn't work right, because of a hardware flaw, too bad:
it's not "DOA".

While I'm glad they're trying to put out a phone that's "open", I'm very
disappointed in their lack of customer support. I mean, it's not some
throw-away piece of crap. It's a $400 phone!

I feel mislead by their marketing, which led me (and, from what I've been
reading, many others) to think that the phone was actually ready for both
developers AND regular folks. This, of course, is false, as it can't even
connect to the internet *out of the box*, and requires a ridiculous degree
of programming knowledge to even do so. (As a Java programmer with 10 years'
experience, I've finally given up trying.)

Anyway, I'm done complaining. Anyone want to buy a new Freemoko? I'll sell
it for $350 with free shipping to anywhere in the US :)


ian douglas-2 wrote:
> Sean/Michael/Community:
> It's been asked several times, especially regarding the GPS/SD "fixes" 
> and people ordering pico-farad capacitors and soldering irons ... I'm 
> hoping that at some point the "squeaky wheel" cliche will work itself 
> out and we'll get an answer.
> The boxes the Freerunners came in gave no information about warranty, we 
> need to hear from Openmoko about what exactly the warranty does cover? 
> My understanding of the warranty time limit is that single purchases got 
> a 14-day "warranty", and group purchases were given a 28-day "warranty", 
> but we've never been told what the warranty includes.
> I'd really like to outline some of this on the wiki since we're cleaning 
> it all up, etc., and since few users will ever search the mailing list 
> archives anyway.
> Will it include any recall/repairs needed to fix the GPS/SD problems at 
> a hardware level?
> Thanks,
> Ian

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