Third request: what *is* the warranty on the Freerunner?

ian douglas ian.douglas at
Mon Aug 4 20:40:18 CEST 2008


My intention was not to create a message thread for people to vent about
what they like or not about the Freerunner. I created the thread to get
an official stance from Openmoko about the state of the warranty, and if
it would cover any hardware fix offered by OM for the GPS/SD problems.


ian douglas wrote:
> Sean/Michael/Community:
> It's been asked several times, especially regarding the GPS/SD "fixes" 
> and people ordering pico-farad capacitors and soldering irons ... I'm 
> hoping that at some point the "squeaky wheel" cliche will work itself 
> out and we'll get an answer.
> The boxes the Freerunners came in gave no information about warranty, we 
> need to hear from Openmoko about what exactly the warranty does cover? 
> My understanding of the warranty time limit is that single purchases got 
> a 14-day "warranty", and group purchases were given a 28-day "warranty", 
> but we've never been told what the warranty includes.
> I'd really like to outline some of this on the wiki since we're cleaning 
> it all up, etc., and since few users will ever search the mailing list 
> archives anyway.
> Will it include any recall/repairs needed to fix the GPS/SD problems at 
> a hardware level?
> Thanks,
> Ian
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