Third request: what *is* the warranty on the Freerunner?
steve at openmoko.com
Tue Aug 19 02:16:55 CEST 2008
I have a tiny tiny head so all the hats fit.
we are putting together a policy for people who bought from the openmoko
store. there are several issues. We offer a 14 day DOA Warrenty and a 28
day warrenty for 10 packs. The issue is what does DOA mean? Dead on Arrival.
If your GSM doesnt work, but getting a download fixes it? is that DOA?
If your GSM doesnt work but getting a new card fixes it? is that DOA?
same with GPS, did the software download fix it?
If you send the phone back and it works fine, what to do?
if you send back a phone and it works fine, who pays for shipping?
Now in the US at retail you can return something if the sky is blue.
We can't work that way and build a open source phone. well, we can
but the cost of blue sky returns would have to be added to the phone.
In the end, as micheal will tell you, I work every case. So, If you have
a problem, email me or micheal. tell us that you tried the fixes we
suggested. And we will work from there.
Michael Shiloh wrote:
> ian douglas wrote:
>> It's been asked several times, especially regarding the GPS/SD "fixes"
>> and people ordering pico-farad capacitors and soldering irons ... I'm
>> hoping that at some point the "squeaky wheel" cliche will work itself
>> out and we'll get an answer.
>> The boxes the Freerunners came in gave no information about warranty, we
>> need to hear from Openmoko about what exactly the warranty does cover?
>> My understanding of the warranty time limit is that single purchases got
>> a 14-day "warranty", and group purchases were given a 28-day "warranty",
>> but we've never been told what the warranty includes.
>> I'd really like to outline some of this on the wiki since we're cleaning
>> it all up, etc., and since few users will ever search the mailing list
>> archives anyway.
>> Will it include any recall/repairs needed to fix the GPS/SD problems at
>> a hardware level?
> Ian, I agree with you, and I'm sure Steve and Sean (and everyone at
> Openmoko) do as well.
> I'm sure that the only reason that Steve has not responded (for he is
> the one to respond to this) is that he is completely overwhelmed by
> email, manufacturing and shipping, and releasing stuff this week. He is
> wearing the hats of Marketing, Operations, Manufacturing, Shipping,
> Testing, Hardware and Software final test, Field Engineer Manager,
> Customer Service Manager, Product Oversight (a new category I just
> created), Trade Show Coordinator, Vertical Market Manager, and many
> others I can't even remember.
> I will be talking to him today and I'll see if we can address this issue.
> Thanks for helping to keep us focused,
> Openmoko community mailing list
> community at lists.openmoko.org
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