Fourth Request: What is the warranty for the FreeRunner?

Leonti prishelec at
Thu Aug 28 22:43:47 CEST 2008

I think this is just the difference in mentality.
I'm from Russia, and here when you buy something you have to believe only to
what you see.
If a company says "It's the best thing in the world" I don't believe it. But
I see that it's good. So I buy it.
Here the situation is similar. OpenMoko sells GTA02 as a GSM phone. But I
read mailing list. I study wiki. I know that the phone has some important
issues. But I still love the phone and the idea despite of the fact of
But I also would like to have replacement parts shop :)

Vince M. Clark wrote:
> I would expect OM to warranty hardware defects. A DIY fix is acceptable as
> long as it doesn't require special tools or create potential to do more
> damage. I would much rather have OM ship me a replacement part than have
> to send the phone back. 
> ----- Original Message ----- 
> From: "Yorick Moko" <yorickmoko at> 
> To: ml at, "List for Openmoko community discussion"
> <community at> 
> Sent: Wednesday, August 27, 2008 4:34:14 PM (GMT-0700) America/Denver 
> Subject: Re: Fourth Request: What is the warranty for the FreeRunner? 
> On Thu, Aug 28, 2008 at 12:01 AM, Jim Morris <ml at> wrote: 
>> Leonti wrote: 
>>> In my opinion having only DOA right now is a good thing. 
>>> Right now Freerunner is a phone for developers and they should accept
>>> the 
>>> fact that it can have some "imperfections". 
>>> I want this project to grow. 
>>> Do you imagine what would happen if everyone had warranty and discovered
>>> gps 
>>> fix issue? Openmoko would broke on repairs (more on shipping costs). 
>>> But when it will be in a mature stage I thing we will need a warranty of 
>>> some kind. 
>> I have to disagree, this phone was sold as a GSM phone, if for instance
>> the GSM buzzing issue needs 
>> a repair that cannot be done by the end user then I think OM is
>> responsible for fixing that issue, 
>> otherwise (at least in the US) they can be held accountable for false
>> advertising, as with the 
>> buzzing the phone is unusable as a GSM phone which was its primary
>> purpose. 
>> I am sure they will take care of this issue though, and "do the right
>> thing". When the first batch 
>> of gta02 phones were sold, the "Developer only" and "not usable as a
>> primary phone" issues were not 
>> well spelled out (if at all), and not spelled out at all on the OM store
>> front. They have done a 
>> better job now of informing potential buyers, but there were an awful lot
>> of phones sold initially 
>> without that disclaimer. 
>> I for one would have waited for GTA03 or later if it had been spelled
>> out, just as I skipped GTA01 
>> because it was well spelled out it was an alpha prototype for developers
>> only. 
>> IMHO GTA02 was initially sold as "Ready for end users" or at least
>> "Usable as a primary phone", 
>> which turned out to be incorrect. I think the endless discussions on this
>> list are due to that mis 
>> perception by many of the people who bought the first batches of GTA02's. 
>> I only partially regret my early purchase though. I can afford to have a
>> $400 play toy, it has kept 
>> me busy for hours on end trying to get it to work the way I want, however
>> that will change if I 
>> can't fix the GSM buzz issue, the way I have been able to fix many of the
>> other issues. 
>> -- 
>> Jim Morris, 
>> _______________________________________________ 
>> Openmoko community mailing list 
>> community at 
> I partially agree with Jim Morris. I surely don't regret buying my FR 
> and I'm finding it a great toy. But he's right: it was sold to me as a 
> phone and I expect GSM usability from it in the future. It was not 
> advertised as a developer only phone, but as a phone ready for mass 
> production. At this moment people refuse to call me on the FR because 
> of the buzz. 
> I'm very happy that the hardware engineers (like Joerg) are working on 
> this problem, because it really should be top-priority. I'm also still 
> hoping they find a sollution. 
> If not I will consider myself lucky that I bought it from a European 
> distributor and will use my warranty... 
> But I'm a patient man; Go Hardware Engineers! :-) 
> y 
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