Bad Customer support from Truebox.com about a Broken Battery
tanuva at googlemail.com
Thu Dec 11 15:33:15 CET 2008
Am Thursday 11 December 2008 14:55:09 schrieb arne anka:
> > ankostis' words "i had personally instructed you" suggest to me that
> > he may be a demanding & unwelcome customer - if I were writing I would
> > "advise you" to choose a service with tracking capabilities
> well, it might be due to the fact that he is no native speaker -- i do not
> know modern greek, but i think it possible sentences like that might be
> completely ok in greek.
> and if not -- considering the alleged number of mail w/o response it might
> be justifiable.
> in my experience often a harsh remark provokes a reaction of otherwise
> thick-skinned and ignorant companies (telcos in particular) which do not
> respond to several polite mails ...
I, being a german student, would also see no offence in "instructing" people,
especially in this case where, as you said, some insistence is necessary to
make the company react...
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