Bad Customer support from about a Broken Battery

Steve Mosher steve at
Fri Dec 12 05:05:49 CET 2008

The standard package does not come with a stylus or a SD card.

For the first few months of sales we shipped the laser stylus and the 
512MB card as gifts or extras for single pack purchases.

Subsequently we substituted a regular stylus as opposed to the Laser 
Stylus/pen/pointer and stopped shipping the 512MB cards as they are
difficult to source.

check the green label on the box exterior. It should have the proper box 

Rus wrote:
> On Wed, 10 Dec 2008, ankostis wrote:
> :as a last resort i'm reporting publicly my problems regarding a
> :broken-on-arrival battery from after i had ordered from
> :them OpenMoko's FR, on August 2008.
>  You are lucky - my case is somewhat funnier - I've purchased the Neo 
> FreeRunner and debug board from the True Box UK (order #200800435). The 
> received package is missed stylus and SD card. After contacting TrueBox 
> support service I've got sequentally 3 different answers :
>  1. The styluses are gifts from OpenMoko and probably OpenMoko stoped
>         their delivery
>  2. Laser pens is illegal in my country (I'm living in Ukraine - they are
>         legal)
>  3. They proposed to contact delivery company (UPS) and ask why there are
>         missing things in package.
>  The SD card I have to buy locally, this rare kind of stylus I can't. So I 
> will never buy any thing from TrueBox, nor my friends.
> 		Rus
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