incorrect shipment type?
site-openmoko.org at onerussian.com
Tue Jul 15 06:33:45 CEST 2008
OM kindly has (or will) refunded us the difference between ground and
2nd day -- thus the situation is resolved and we are patiently and
;-) By that email I thought to collect some kind of statistic from the
reactions of people if that was common situation, and it seems it
wasn't, so that is good, and distributor I guess did good job after all.
My comment: As for overreacting -- being open source should never imply
worse quality. Besides being opensource, freerunner is a commercial
product, thus I don't think we should lower the bar and our expectation
from the provided 'service' and 'goods': sure thing we should be a bit
'relaxed' when it gets to hardware since it is somewhat harder in
phone-world to select and combine pieces which satisfy openmoko project
requirements. Sure thing we can lower a bar for the state of software
as it is shipped now -- openmoko was intended to be a community project
and OM's team did its best to get HW ready as soon as it is ready so
community could get is hands dirty ;-) Service (ie shipment etc)
is completely other side of the medal.
On Mon, 14 Jul 2008, ian douglas wrote:
> Flemming Richter Mikkelsen wrote:
> > On 2008-07-11, Yaroslav Halchenko <site-openmoko.org at onerussian.com> wrote:
> >> we ordered it with 2nd-day air it got shipped Ground, thus instead of 2
> >> days we have to expect it in 1 week.
> > Don't you overreact? I think a few extra days will not kill you.
> > I understand you want them ASAP, but it is prob. too late to
> > change anything now.
> There's also the matter of being *charged* for 2nd day air shipment and
> getting ground shipment... and getting the shipping difference refunded.
> Openmoko community mailing list
> community at lists.openmoko.org
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