incorrect shipment type?

Yaroslav Halchenko at
Tue Jul 15 06:33:45 CEST 2008

Small update:
OM kindly has (or will) refunded us the difference between ground and
2nd day -- thus the situation is resolved and we are patiently and
passionately waiting
;-) By that email I thought to collect some kind of statistic from the
reactions of people if that was common situation, and it seems it
wasn't, so that is good, and distributor I guess did good job after all.

My comment: As for overreacting -- being open source should never imply
worse quality. Besides being opensource, freerunner is a commercial
product, thus I don't think we should lower the bar and our expectation
from the provided 'service' and 'goods': sure thing we should be a bit
'relaxed' when it gets to hardware since it is somewhat harder in
phone-world to select and combine pieces which satisfy openmoko project
requirements.  Sure thing we can lower a bar for the state of software
as it is shipped now -- openmoko was intended to be a community project
and OM's team did its best to get HW ready as soon as it is ready so
community could get is hands dirty ;-) Service (ie shipment etc)
is completely other side of the medal.

On Mon, 14 Jul 2008, ian douglas wrote:

> Flemming Richter Mikkelsen wrote:
> > On 2008-07-11, Yaroslav Halchenko < at> wrote:
> >> we ordered it with 2nd-day air it got shipped Ground, thus instead of 2
> >> days we have to expect it in 1 week.

> > Don't you overreact? I think a few extra days will not kill you.
> > I understand you want them ASAP, but it is prob. too late to
> > change anything now.

> There's also the matter of being *charged* for 2nd day air shipment and
> getting ground shipment... and getting the shipping difference refunded.

> -id

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Yaroslav Halchenko
Research Assistant, Psychology Department, Rutgers-Newark
Student  Ph.D. @ CS Dept. NJIT
Office: (973) 353-5440x263 | FWD: 82823 | Fax: (973) 353-1171
        101 Warren Str, Smith Hall, Rm 4-105, Newark NJ 07102

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