What *is* the warranty on the Freerunners?

ian douglas ian.douglas at iandouglas.com
Wed Jul 16 00:38:14 CEST 2008

On of my bulk buyers was cool enough to permit me to open his Freerunner
box -- no documentation of any kind that explains anything about a warranty.

Can someone at OM shed a little light so we can post it on the wiki?


ian douglas wrote:
> That is, what does it cover?
> I have a box of Freerunners beside me, but they've been purchased as a
> bulk order for 10 other buyers, so I don't want to open the boxes to see
> if there's any warranty information inside.
> My impression was that the 14-day warranty on single units and 28-day
> warranty on bulk orders was to cover DOA units only. That if the whole
> thing failed to power on despite charging, etc.etc. that it could be
> returned.
> Does the warranty cover more than this? ie: if we only have a 14/28 day
> warranty to return a broken Freerunner, who has communicated to us what
> defines "broken" ?
> There's obviously been a huge amount of traffic on the list today about
> the GPS unit in the Freerunners and Joerg has hinted at a possible
> hardware fix to follow a software fix in the kernel. Does our warranty
> cover "recalls" for fixes like this? If the hardware fix occurs after
> our 14/28 day warranty period, does that mean we'll have to incur some
> cost for the fix besides shipping the units back to OpenMoko?
> I'd also like to add this warranty info on the wiki.
> -id
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