What *is* the warranty on the Freerunners?
C R McClenaghan
chris at mcclenaghan.com
Thu Jul 17 20:25:51 CEST 2008
Not sure myself of the clear separation between community and support
lists, but perhaps this is more of a support question?
On Jul 17, 2008, at 11:12 AM, ian douglas wrote:
> never did see an update on this from anyone at OpenMoko ?
> ian douglas wrote:
>> That is, what does it cover?
>> I have a box of Freerunners beside me, but they've been purchased
>> as a
>> bulk order for 10 other buyers, so I don't want to open the boxes
>> to see
>> if there's any warranty information inside.
>> My impression was that the 14-day warranty on single units and 28-day
>> warranty on bulk orders was to cover DOA units only. That if the
>> thing failed to power on despite charging, etc.etc. that it could be
>> Does the warranty cover more than this? ie: if we only have a 14/28
>> warranty to return a broken Freerunner, who has communicated to us
>> defines "broken" ?
>> There's obviously been a huge amount of traffic on the list today
>> the GPS unit in the Freerunners and Joerg has hinted at a possible
>> hardware fix to follow a software fix in the kernel. Does our
>> cover "recalls" for fixes like this? If the hardware fix occurs after
>> our 14/28 day warranty period, does that mean we'll have to incur
>> cost for the fix besides shipping the units back to OpenMoko?
>> I'd also like to add this warranty info on the wiki.
>> Openmoko community mailing list
>> community at lists.openmoko.org
> Openmoko community mailing list
> community at lists.openmoko.org
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