Openmoko Neo FreeRunner GTA02 versions A5 & A6 Audio Buzz - Quality Enhancement Service

Brian Fuller bfuller at
Fri Jun 5 15:18:40 CEST 2009

Hi Dan.

We are glad to be able to help with the resolution of this issue.   
Regarding the invisible shield, if it's not easily removed we will  
carefully work around it but cannot guarantee that it will not be  
damaged during the repair.

In regard to the other fixes you mentioned, since we do not have the  
specs for those fixes, we will not be able to complete them for you.

Please let me know if you have any further questions.


On Jun 5, 2009, at 1:16 AM, Staley, Daniel L wrote:

> Thank you for doing this!
> I have a full body invisible shield on my freerunner, is this okay  
> to send in?  It can still be opened per usual, but I just wanted to  
> make sure it was okay first.
> Is there any way we could perhaps pay extra and get the GPS  
> capacitor, Bass Fix, and Recamping fix as well?
> If not, thats fine....the buzz fix is really the only one that  
> matters....the others have good enough software work-arounds.
> Thanks again!
> -Dan Staley
> ________________________________________
> From: Brian Fuller [bfuller at]
> Sent: Thursday, June 04, 2009 5:07 PM
> To: community at
> Subject: Openmoko Neo FreeRunner GTA02 versions A5 & A6 Audio Buzz -  
> Quality    Enhancement Service
> Hello Openmoko Community!
> As users of the Openmoko Neo FreeRunner GTA02 versions A5 & A6, you
> may have experienced an audio buzz while making a phone call.
> Openmoko has identified the issue and upgraded the hardware to fix
> this issue.  The GTA02 version A7 phones are now available and include
> this fix.
> In response to this audio buzz issue, Openmoko has implemented a
> program by which owners of GTA02 version A5 & A6 FreeRunners can have
> their phones reworked to an electrical revision similar to version
> A7.  All owners of version A5 & A6 FreeRunners are eligible for this
> program. SDG Systems (SDG), the US Master Distributor of the
> FreeRunner, will be performing the necessary revision work.
> To review the details of this program and to participate, please go to
> the SDG online store located at, select Openmoko on
> the Catalog page, select "Buy Now" for the Neo FreeRunner versions A5
> & A6 Audio Buzz - Quality Enhancement Service, and complete the
> registration and checkout process.  For each phone returned for
> rework, you will receive a complimentary FreeRunner replacement
> battery to offset your shipping fees.  For those interested in
> purchasing additional phones, coupon code 5CZ8HT54, redeemable only at
> the SDG online store, is available for $30 off the retail price of
> $389 for the version A7 FreeRunner.  The coupon code has no quantity
> restrictions and expires on 7/31/09.
> Participants' phones needing reworked MUST be returned to SDG by
> Wednesday, July 15, 2009, to qualify for this program.
> For any additional assistance or questions, please email buzzfix at
> .
> We appreciate your cooperation as we work to resolve this matter.
> Sincerely,
> SDG Systems & Koolu, Inc.

Brian Fuller
SDG Systems (
Main:  1-724-452-9366
Direct:  1-724-647-0119 Ext. 107

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