Freerunner GSM Buzz fix, warranty and hopes...

Leonti Bielski prishelec at
Wed Mar 4 16:13:42 CET 2009

The legality of DOA (Dead On Arrival) warranty depends on country of sale.
In USA it's totally legal.
In Poland 1 year minimum warranty has to be added. Don't know about
other EU countries.

All of the issues were described on the official webpage, so it's like
buying used phone and than complaining about scratches.
So basically all those flaws (buzz, gps, #1024 bug) were part of the
hardware you bought and warranty should not cover them. All other
flaws like screen stops working, some connectors not working -
anything that was not described and occured during normal usage of the
phone - should be covered by warranty if you have one.

I'm not a lawyer but it seems logical to me.

On Wed, Mar 4, 2009 at 3:29 PM, MarcO'Chapeau <marco at> wrote:
> Hello lists, hello Openmoko and hello dear reseller
> It is not my first time asking this both on the lists and to Trisoft. It
> won't be the last I fear...
> Do we have any hope for a mass fix for the GSM Buzz issue or will we have
> to buy a
> GTA03 (and get new hardware issues) ?
> I am more and more thinking that warranty at Openmoko is a do-it-yourself
> concept... While I am not a lawyer I would think a do-it-yourself warranty
> is no
> warranty, and we are meant to have one... This is not just ranting.
> Legally, I would say Openmoko would be troubled if
> some consumer association started asking questions.
> Same goes for Trisoft, which remain unusually silent when I ask this kind
> of question without being public about it.
> Now that everybody is in CC, let's get some answers.
> To me and probably many other users the critical question is not whether
> hardware issues get fixed fast or not. The question is a purely logistical
> one. Will the devices that have been sold so far be fixed one day ?
> Marc-Olivier Barre.
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