Ain't it funny..
Steve Mosher
steve at openmoko.com
Tue May 12 14:39:57 CEST 2009
roguemoko at roguewrt.org wrote:
> On 8/05/2009 6:58 PM, David Garabana Barro wrote:
>
>> Some time ago, I have recommended several friends*NOT* to buy a Freerunner,
>> because software was not ready. It was a great toy for me, but my friends
>> would get desperated. I think it's being open minded (and being a good
>> friend;)
>>
>> If someone feels raped, he can press charges to OM. But complaining on a
>> community mailing list won't solve his problems. Don't you think?
>>
>
> Way to chime in at the tail end. It's obvious with Dale's recent emails
> that he's frustrated that nobody was listening or taking him seriously.
>
Well, you are assuming facts not in evidence. Dale's case is somewhat
special. The highlights are
that dale wanted return after owning the product for 9 months ( more or
less as I recall). The case
was complicated by the fact that Dale bought as part of a group purchase
which means his name is
not in our customer database. rather the group leader's name is in the
database. So, we have no way of
guaranteeing that a refund made to the group leader would be passed onto
Dale. A while back I believe Tony Tu
tried to rectify the situation, but the offer he made was unacceptable
to Dale. I'm here in TPE and I will
be discussing it with Sean.
> I witnessed his contributions and willingness to provide feedback, where
> he was met with semantics and useless responses that then pushed him to
> publicise his opinion and his situation. All still very obvious if you
> have paid any attention.
>
> You're love for your device and your 'opinion' in no way solves the
> problem that he had no outlet for recouping on a falsely advertised
> device. Our laws entitle us to have our money refunded in such a
> situation but this does not transcend international borders.
>
> I'd like to know where it is exactly you'd voice your dissent in such a
> situation. I'm sure Dale can present you with an audit trail of emails,
> trac tickets and the like, long before any of this actually started
> publicly.
>
> To top it off, I reckon Dale would have assimilated (now that's a nasty
> word over here) had Lorn admitted to the failings of QTE and been
> willing to agree that people have differing opinions on the software's
> 'usefulness', none of this would have ever happened.
>
> The one thing that should never occurred, and I imagine there are a few
> people that agree here, is that the FR should never have been advertised
> as a phone. Potential to become a phone maybe. This marketing oversight
> would have saved a lot of trouble and time.
> I say oversight because the people who are supporting openmoko really
> don't care whether it's a phone out of the box or not.
>
> Sarton
>
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