On 06/08/07, <b class="gmail_sendername">Martin Straub</b> <<a href="mailto:mokostraub@inode.at" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">mokostraub@inode.at</a>> wrote:<div><span class="gmail_quote">
</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Well....<br>
</blockquote></div><br>I do agree with your point. But it is not professionalism that I'd like to see, just a little more communication. It does seem that you've had more contact from them than some of us.<br><br>
I have avoided contacting OpenMoko directly because I do not want to add any strain to their already stretched resources by making them communicate individually with each worried customer. I expect(ed) any information that they knew and could tell us would be given to us as a whole.
<br><br>Justyn<br>p.s. I received the following mail I assume was meant for the list:<br><br><div><span class="gmail_quote">On 06/08/07, <b class="gmail_sendername">Mathew Davis</b> <<a href="mailto:someoneinjapan@gmail.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
someoneinjapan@gmail.com
</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div><span>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0px 0px 0px 0.8ex; padding-left: 1ex;">I
wholeheartedly agree that simply complaining that we haven't got a
handset yet or won't for a while is of no use. But the people
effectively saying "stop whining and shut up" are tellingly not in the
following situation that some of us do find ourselves in: <br><br>* We ordered a phone weeks ago and have not been charged yet.<br>* We have received no word whatsoever from OpenMoko that our order has, will or won't be accepted.
<br>*
We worry about keeping the money free in our bank accounts so OpenMoko
can use it at some point (if they do it could come out at any moment). <br>* We suddenly find out, completely indirectly, that OpenMoko have
apparently sold out of GTA01 phones. No word from the team saying
"Sorry, we've sold out, so we can't get you a phone for a while, or at
all" or "We're only not accepting new orders, so yours will still be
shipped soon". Zip. </blockquote>
<div> </div></span>
<div>I agree that this is a huge problem that most certainly must be
fixed. I am sorry if my comments earlier felt condescedning. I was
trying to direct my comments to the people who are not in the above
situation but still feel the need to complain. </div><span><br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0px 0px 0px 0.8ex; padding-left: 1ex;">So will we be charged? Will we get a GTA01 phone? It's a lot of money and we've been extremely patient.
<br><br>Let me make this crystal clear: I will NOT be annoyed or upset
if I don't receive a handset for a long time. I'll cooperate and
support OpenMoko all the way. <br><br>But keep us informed! This total
lack of clear communication is TOTALLY UNACCEPTABLE, and seems to be
getting worse instead of better. I simply cannot accept that the web
shop could not be used to contact us and tell us what will, or even
MIGHT, be going to happen with our order. <br><br>Or that Sean cannot spend just 5 mins every few days keeping the community updated - just on what he knows.</blockquote>
<div> </div></span>
<div>I also thought that Sean would have made a comment by now. I
wonder why he has not. So sorry if I have offended anyone it was not
my intent. I just wanted to cut out some of the people who had not
ordered phone but where complaining about the situation.
</div>
<div> </div>
<div>Thanks,</div>
<div>Matt</div><br> </div>
</blockquote></div><br>