I've had the exact opposite experience. I had been a T-Mobile USA customer for over three years..they made a mistake, even admitted to making the mistake but wouldn't correct it (refunding money to me). I've found that T-Mobile's customer service is not great... each time I contact them, it gets worse. I switched to AT&T when I came back from Europe in January. Once I walked into a corporate store (not a reseller) all my questions were answered and got what I wanted. I've contacted customer service twice and they've been good but not great. Two totally different opinions on the same issue... you'll just have to make up your own mind. <br>
<br>As far as technology, I think AT&T has a slight edge... they are more quickly deploying 3G from what I hear. I travel a lot and when my phone goes to a T-Mobile antenna I always get "Edge" and when on a Cingular/AT&T antenna I get 3G about 50% of the time. <br>
<br>AT&T is definitely more expensive (like 20% more) but for the better customer service, I think it is worth it.<br><br><div class="gmail_quote">On Wed, Mar 19, 2008 at 12:54 PM, thewtex <<a href="mailto:matt@mmmccormick.com">matt@mmmccormick.com</a>> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div class="Ih2E3d">Ajit Natarajan <ajitk@...> writes:<br>
<br>
<br>
> Which would be the better provider for this area: AT&T or TMobile?<br>
><br>
<br>
</div>I have been a long time TMobile customer, but not in that area. Their costumer<br>
service is superb and their prices are decent.<br>
<br>
I would not get AT&T. The have an illustrious history of being a monopoly and<br>
acting like one. They treat their costumers as prey to be taken advantage of.<br>
They will try to lock you in. They will spy on your calls and have no qualms<br>
about letting the government do the same. Their costumer service is horrible.<br>
<br>
In some areas, their coverage may be better, maybe. And, there may be better<br>
hardware out there than the Openmoko Freerunner. But that is not the point.<br>
Get an Openmoko for the freedom and do not buy service from a company that<br>
willingly lets the government spy on your conversations.<br>
<div><div></div><div class="Wj3C7c"><br>
<br>
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