<html><head><style type='text/css'>body { font-family: 'Arial'; font-size: 10pt; color: #000000}</style></head><body>I would expect OM to warranty hardware defects. A DIY fix is acceptable as long as it doesn't require special tools or create potential to do more damage. I would much rather have OM ship me a replacement part than have to send the phone back.<br><br>----- Original Message -----<br>From: "Yorick Moko" <yorickmoko@gmail.com><br>To: ml@e4net.com, "List for Openmoko community discussion" <community@lists.openmoko.org><br>Sent: Wednesday, August 27, 2008 4:34:14 PM (GMT-0700) America/Denver<br>Subject: Re: Fourth Request: What is the warranty for the FreeRunner?<br><br>On Thu, Aug 28, 2008 at 12:01 AM, Jim Morris <ml@e4net.com> wrote:<br>> Leonti wrote:<br>>> In my opinion having only DOA right now is a good thing.<br>>> Right now Freerunner is a phone for developers and they should accept the<br>>> fact that it can have some "imperfections".<br>>> I want this project to grow.<br>>> Do you imagine what would happen if everyone had warranty and discovered gps<br>>> fix issue? Openmoko would broke on repairs (more on shipping costs).<br>>> But when it will be in a mature stage I thing we will need a warranty of<br>>> some kind.<br>>><br>><br>> I have to disagree, this phone was sold as a GSM phone, if for instance the GSM buzzing issue needs<br>> a repair that cannot be done by the end user then I think OM is responsible for fixing that issue,<br>> otherwise (at least in the US) they can be held accountable for false advertising, as with the<br>> buzzing the phone is unusable as a GSM phone which was its primary purpose.<br>><br>> I am sure they will take care of this issue though, and "do the right thing". When the first batch<br>> of gta02 phones were sold, the "Developer only" and "not usable as a primary phone" issues were not<br>> well spelled out (if at all), and not spelled out at all on the OM store front. They have done a<br>> better job now of informing potential buyers, but there were an awful lot of phones sold initially<br>> without that disclaimer.<br>><br>> I for one would have waited for GTA03 or later if it had been spelled out, just as I skipped GTA01<br>> because it was well spelled out it was an alpha prototype for developers only.<br>><br>> IMHO GTA02 was initially sold as "Ready for end users" or at least "Usable as a primary phone",<br>> which turned out to be incorrect. I think the endless discussions on this list are due to that mis<br>> perception by many of the people who bought the first batches of GTA02's.<br>><br>> I only partially regret my early purchase though. I can afford to have a $400 play toy, it has kept<br>> me busy for hours on end trying to get it to work the way I want, however that will change if I<br>> can't fix the GSM buzz issue, the way I have been able to fix many of the other issues.<br>><br>><br>> --<br>> Jim Morris, http://blog.wolfman.com<br>><br>> _______________________________________________<br>> Openmoko community mailing list<br>> community@lists.openmoko.org<br>> http://lists.openmoko.org/mailman/listinfo/community<br>><br><br>I partially agree with Jim Morris. I surely don't regret buying my FR<br>and I'm finding it a great toy. But he's right: it was sold to me as a<br>phone and I expect GSM usability from it in the future. It was not<br>advertised as a developer only phone, but as a phone ready for mass<br>production. At this moment people refuse to call me on the FR because<br>of the buzz.<br><br>I'm very happy that the hardware engineers (like Joerg) are working on<br>this problem, because it really should be top-priority. I'm also still<br>hoping they find a sollution.<br>If not I will consider myself lucky that I bought it from a European<br>distributor and will use my warranty...<br><br>But I'm a patient man; Go Hardware Engineers! :-)<br><br><br>y<br><br>_______________________________________________<br>Openmoko community mailing list<br>community@lists.openmoko.org<br>http://lists.openmoko.org/mailman/listinfo/community<br></body></html>