oberger at ouvaton.org
Mon Aug 11 22:00:20 CEST 2008
Holger Freyther <zecke at openmoko.org> writes:
> the signal noise ratio of the bugtracker is in a state that I'm close to
> ignoring it completely.
> It can not be that:
> - People say +1 and me too. It is not a popularity contest
> - People playing with components, milestones, severity...
> - Hijacking bug reports. How and when should such a hijacked bug be closed?
> - Not checking for duplicates before posting their bug.
Nor can it be that some @openmoko.org person closes tickets which are
fully legitimate, and pretend that people use unsupported software
whereas they do not (the gsmd case).
I can't believe you seriously mean what you wrote !!
Either use a bugtracker open to your customers (which we are, hence,
the right to complain for what goes wrong IMHO), or not at all...
...but if you have thousands of customers, you must be ready to cope with
flooding by the users when bugs are easily met, and when these are
quite annoying (like the pin and keyboard ones in OM 2008.8).
If you hadn't shipped buggy software (and had done more testing on
2008.8, instead of try and meeting the absurd magic 2008/08/08 date...
or you're so superstitious ? : that's no good way to do releases
IMHO), you wouldn't have gotten such amount of complaints.
Sorry, but you're not behaving like someone in charge of customer
support for a 400$ device, IMHO.
/me quite pissed !
You should be glad that users try and report in the BT instead of
trolling on the lists.
Please DO respect your CUSTOMERS, again.
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