how to contact FIC about the battery issue ?

Ted Lemon mellon at
Mon Aug 6 00:16:11 CEST 2007

On Aug 5, 2007, at 2:39 PM, y t wrote:
> So how do we communicate to FIC that we need a fix asap?

FIC knows that you need the fix ASAP.   It's been mentioned.   Your  
concern is totally understandable.   But...

Please don't expect customer service at this stage in the game.   FIC  
are being *really* helpful by giving us access to development  
prototypes so early in the process.   I don't know if you have any  
idea how unusual this is, but trust me, it's unusual.   It's as if  
someone had given you an iPhone prototype two years ago, no strings  
attached, do whatever you want with it.   I would go so far as to say  
that with the possible exception of the Trolltech GreenPhone, it's  
unprecedented.   And I think the GreenPhone was at a later stage in  
development when it was released.

Rest assured that there are a lot of geeks turning their attention to  
this phone right now.   So your problem will get solved, unless  
there's a hardware problem we can't fix.   If you don't want the  
phone now, knowing what state it's at at this point, knowing what  
level of support you can expect, I would really suggest that you ebay  
it and wait for the phase two phone, or even later - the last thing  
you need, and the last thing we need, is for you to be getting angry  
and frustrated about this.

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