request for documentation page and location to put it

Michael Shiloh michael at
Thu Aug 7 05:52:35 CEST 2008

I think the FAQ and the "known issues" are two separate categories, and 
both are needed.

"How do I set up USB networking" is an FAQ
The audible buzzing is a Known Issue.

I suppose every Known Issue is also an FAQ ("what is buzzing sound?"), 
but not every FAQ is a Known Issue.

Perhaps the main page should have the top 10 (or 5) Known Issues and 
FAQs, and then links to the full collection.

Just my opinion. I defer to those actually doing the work.


Justin Wong wrote:
> Hi Michael,
> Yes, definitely from what I can see currently, the wiki would be the
> first place I'd look if I was in that scenario.
> "Known issues" are good keywords to look for.  Perhaps we can
> transform the "Getting Started FAQ" by renaming it "Known Issues".  It
> seems like that the "Getting Started FAQ" is trying serve the known
> issues purpose.
> Cheers!
> Justin
> On Fri, Aug 1, 2008 at 11:38 PM, Michael Shiloh <michael at> wrote:
>> Justin,
>> You are quite right. The bug tracking system will be fine for this info.
>> I think it would be useful to have perhaps the most common or perhaps most
>> apparent or perhaps most offensive bugs listed on the wiki main page, with a
>> pointer to the TRAC item.
>> I'm having a bit of trouble identifying exactly what problem I'm trying to
>> solve and how to solve it. Perhaps you can help:
>> Look at it from the point of view of a new user (still developer, like us,
>> but new to the community). You get the device and charge it up and find that
>> your SIM card doesn't work and/or GPS doesn't work or whatever.
>> Had you been on the mailing list for the past couple of weeks you would know
>> exactly what is going on. But you just joined. So you visit the wiki.
>> Would you expect to find this on the wiki, and, if so, what keywords would
>> you expect?
>> To me, "Known Issues" are the keywords I would look for.
>> Thoughts?
>> Michael
>> Justin Wong wrote:
>>> Hi Michael,
>>> Just wondering what the difference between this and a bug tracking
>>> system would be.
>>> It sounds like a bug tracking system could maintain all that
>>> information about "known issues" and would do it in a more efficient
>>> manner than the wiki.
>>> So we need to think of is how to link the wiki and the bug tracking
>>> system together?  Or perhaps no link is necessary and just pointing to
>>> it is enough.  I don't know.
>>> As for a place to answer frequent questions, I think the FAQ would be
>>> a good place, but it needs to be organized in an efficient manner.
>>> Cheers!
>>> Justin
>>> On Fri, Aug 1, 2008 at 7:55 PM, Michael Shiloh <michael at>
>>> wrote:
>>>> Many people come to the wiki when something doesn't work. I've been
>>>> trying to figure out the best way to help them, and I've come up with
>>>> this idea. Please tell me what you think:
>>>> 1. Have a "known issues" section prominently displayed on the main page,
>>>> perhaps near the top.
>>>> 2. Each known issue should include the symptoms and a diagnostic (so
>>>> that a user can determine whether the problem they are experiencing is
>>>> in fact this known issue). Diagnostics might be sparse when an issue
>>>> first becomes known, and will become clearer as we learn about the issue.
>>>> 3. Each known issue will also (hopefully :-) feature a solution section,
>>>> although initially it might be empty.
>>>> 4. After a known issue is solved, and the patches are present in daily
>>>> builds, and enough time has elapsed to prove it is really solved the
>>>> issue must be removed from the "known issues" section so that the wiki
>>>> remains uncluttered.
>>>> This also raises the question of historical items. Once things are over
>>>> and done, removing from the wiki would avoid confusion. On the other
>>>> hand, history is good. Not sure how best to handle this, but it's lower
>>>> priority I think.
>>>> Michael
>>>> -------- Original Message --------
>>>> Subject: FW: Sim card is not working, how do I run diagnostics?
>>>> Date: Sun, 20 Jul 2008 14:32:02 -0700
>>>> From: steve <steve at>
>>>> To: William Lai <will at>,    Neng-Yu Tu (Tony Tu)
>>>> <tony at>,    Michael Shiloh <michael at>
>>>> CC: Sean Moss-Pultz <sean at>
>>>> We need a place where people can go to get this informtion
>>>> Wiki is NOT good enough
>>>> Mailing list is a nightmare, like asking the sphinx.
>>>> -----Original Message-----
>>>> From: community-bounces at
>>>> [mailto:community-bounces at] On Behalf Of Adam Talbot
>>>> Sent: Friday, July 11, 2008 3:23 PM
>>>> To: List for Openmoko community discussion
>>>> Subject: Re: Sim card is not working, how do I run diagnostics?
>>>> And I am stuck
>>>> I have 3 brand new sim cards.
>>>> 71234G
>>>> 71234O
>>>> 71234D
>>>> None of which work in my FreeRunner. What does the reading of the SIM?
>>>> How do I look at that for bugs, and perhaps a bug fix.  What is needed on
>>>> the SIM, is it just the S/N?  Can I reprogram a S/N for an unactivated
>>>> card
>>>> to one of my old working chips? Then call AT&T and get it activated?
>>>> Any ideas?
>>>> -Adam
>>>> On Thu, 2008-07-10 at 22:39 -0700, Adam Talbot wrote:
>>>>> I am a tinker, left on my own (+google) I can figure out almost
>>>>> anything :-)
>>>>> Sim cards.  Here is the "how to" check.
>>>>> Follow this until you get an OK prompt.
>>>>> >From there your first command should be at+cimi.  If it returns the
>>>>>> S/N
>>>>> of your card, you have a working card.  If not (ERROR), you are out of
>>>>> luck.
>>>>> Here are the cards I tested:
>>>>> AT&T, blue front, purple/blue-green back.   Worked.
>>>>> AT&T, All white. Worked.
>>>>> Cingular, 73000O (4021)  Worked.
>>>>> Cingular, 63512A (1002)  Worked.  FR hung on boot, may be unrelated.
>>>>> Reboot fixed it.
>>>>> AT&T, 71234G (3022)  I have two, both failed.
>>>>> Should there be a global SIM card compatibility section? Like this,
>>>>> just MUCH bigger?
>>>>> I am running a Freerunner +
>>>> Openmoko-openmoko-devel-image-glibc-ipk-P1-Snapshot-20080710-om-gta02.rootfs
>>>> .jffs2, my provider is AT&T, out of California.
>>>>> Hope this helps.
>>>>> -Adam
>>>>> On Thu, 2008-07-10 at 19:59 -0700, Adam Talbot wrote:
>>>>>> My sim card is not working, how do I run diagnostics? I was looking
>>>>>> on the Wiki, but searching for sim turns up nothing worth while.  I
>>>>>> have a pile of sim card to work with, each different.  Would love to
>>>>>> test them out.  Where is the "how to"?
>>>>>> -Adam
>>>>> _______________________________________________
>>>>> Openmoko community mailing list
>>>>> community at
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