Usability Team & User Centered Design Proces

[Jon]

On 10/17/07, london cowgirl <isntthatjesus at yahoo.com> wrote:
>
> A few of us would like to start a usability team and formal user centered
> design process on Openmoko's UI.
>
> Rather than put together a formal road map, I'm going to simply put
> forward a few ideas where we can begin. This is Phase I of the User Centered
> Design process (the discovery phase). Listed are just the outputs, not the
> steps involved to produce them.
>
> Please let us know if you would like to engage in any of the tasks below.
>
> 1. User profiles & persona describing our user groups (about 5 - 7
> profiles & persona)
> 2. Review competitive landscape
> 3. Usage scenarios, usage goals, task analysis
> 4. Usability testing on existing solution with the people who fit the
> profiles and the items outlined in #3
>
> Let me know if I missed anything.
>
> Phase II will incorporate our findings from Phase I (discovery phase) into
> the UI design.
>
> Carla White
>
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Howdy,
I would like to help, I'll pop in where I can.  Also, I think that stuff
like this would be good to put on the wiki (Somewhere).  In the mean time, I
made a quick list of my thoughts for #1 (the User Profiles).

"Main" User Categories & Brief Description:
- The Greenhorn - This probably the single biggest segment of cellphone
users.  These people want simple.  They want to turn on their phone, dial a
number and talk to their intended party.  They don't care about anything
other than the phone being able to be used as a phone, and possibly
contacts.
- The Casual user - This class of phone users takes advantage of a number of
the phones features, but not all.  They will use the phone to make calls,
use the contacts, occasionally send text messages, take pictures, etc.
- The "Txt'r" - In a number of countries, texting has become far more
popular than calling.  These users will send and receive thousands of text
messages per month.  Many rarely use their phones for calling.  They want a
clean texting interface with the fastest possible input.
- The Business user - The business user wants a phone that is simple, but
functions as an integrated smart device.  They want to be able to read their
email and be able to call back the sender with the least amount of effort.
"Popular" mail server integration is important, including Blackberry and
Exchange.
- The Power user - This user will use most to all of the built-in
functionality.  They may also choose to extend their phones functionality a
small bit with additional software (if available).  They will be the ones to
flip through ever options menu check and/or changing settings.
- The Hacker - These users tend to care more about customization.  They want
to be able to make changes to every aspect of the phone.

Hope this makes sense. Feel free to add/destroy as you see fit.
-Jon
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