Unnecessary rant - Was: Re: USB networking in Ubuntu

Jay Vaughan jayv at synth.net
Wed Aug 6 10:04:47 CEST 2008



On Aug 6, 2008, at 9:23 AM, Joerg Reisenweber wrote:

> Am Mi  6. August 2008 schrieb Olivier Berger:
>> Joerg Reisenweber <joerg at openmoko.org> writes:
>>> Maybe just adding the link by yourself would have been enough :-(
>> Yay maybe.
>>> My job is to fix your hw and create new one, not to supply links.
>> Well... dunno what your employer tells you to do... but I consider
>> good practice to provide explicit links to valid information for
>> *customer support* interactions, rather than say "Mr smith told
>> something in past 48 hours" when that mr smith posts tons of emails.
>> At least, as a volunteer, I tend to provide explicit information (and
>> complement with wiki editing) as much as I can... so I would expect  
>> so
>> from professionals... but I guess you're overwhelmed by mail, so I
>> know it's hard to take time to browse the web archives to retrieve a
>> link and that adds extra burden compared to coding and such.
>> But please, think about your customers.
>>> C'mon encourage me to give such information in the future, when I  
>>> come
> along.
>>> Best regards
>>> jOERG
>> Thanks for the good job, and sorry for my pendantic tone.
>> P.S.: been working for years in SW industry for customer service on
>> application maintainance, been there, done that ;)
> Just note I'm NOT customer support but hw-developer. I have a  
> 10hours day to
> fix HW!!!-bugs, and the mailing lists spam me with ~600mails per day  
> which
> I'm trying to read all of them. I really don't see any chance to  
> care about
> providing links that anybodyelse could find easily, just for your
> convenience, while I might work same time another 5 min on what's  
> I'm payed
> for.
> Ok, you convinced me to skip more mail unread, to think twice before  
> answering
> to any ml-posting,
> and to save my time not to answer mail like this one from now on
> congrats
> cheers!!!
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Jay Vaughan

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