Howto provide decent backgroud infos about problems?
matt.joyce at gmail.com
Tue Sep 2 23:06:00 CEST 2008
I'd suggest going further and having a tool which gathers logs, file
versions, config files, some hardware diagnostics, etc
Tar all the results and attach them to support tickets.
Thorben Krueger wrote:
> Could someone perhaps whip up a shellscript to be run on any OM
> installation to determine the answers to most (technical) FAQs?
> This would help people a lot with communicating issues.
> (For instance, I have totally forgotten which uImage is currently
> residing in my FR, or even which uboot version.)
> In the long term, it would be nice to have such an "info-tool"
> preinstalled in every image.
> Just my suggestions.
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> support at lists.openmoko.org
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