Howto provide decent backgroud infos about problems?
thkruege at googlemail.com
Tue Sep 2 23:11:38 CEST 2008
problem with a tar is: not easy to see the relevant informations at a
first glance. who goes around untarring files attached to dubious bug
2008/9/2 Matt <matt.joyce at gmail.com>:
> I'd suggest going further and having a tool which gathers logs, file
> versions, config files, some hardware diagnostics, etc
> Tar all the results and attach them to support tickets.
> ~ Matt
> Thorben Krueger wrote:
>> Could someone perhaps whip up a shellscript to be run on any OM
>> installation to determine the answers to most (technical) FAQs?
>> This would help people a lot with communicating issues.
>> (For instance, I have totally forgotten which uImage is currently
>> residing in my FR, or even which uboot version.)
>> In the long term, it would be nice to have such an "info-tool"
>> preinstalled in every image.
>> Just my suggestions.
>> support mailing list
>> support at lists.openmoko.org
> support mailing list
> support at lists.openmoko.org
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