<div dir="ltr">Dear Kartik,<br><br>I just got back to India. We will issue you a full refund on 18th if we have not sent the Freerunner till then.<br><br>Yes it is in customs and we take full responsibility for not fulfilling our promise to deliver the freerunner on time. <br>
<br>The delay in customs has been very unnatural and I apologise for it as i realise that anyone ordering a freerunner at this stage is someone who wants it very much.<br><br>Regards,<br><br>Rakshat<br><br>IDA Systems<br>
<br><div class="gmail_quote">On Wed, Jul 16, 2008 at 1:39 PM, Karthik Kumar <<a href="mailto:karthikkumar@gmail.com">karthikkumar@gmail.com</a>> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Hi,<br>
<br>
This is with reference to the preorder I gave on 25th of June, and the<br>
shipment which was supposed to reach IDA on 3rd of July, which they<br>
haven't till today.<br>
<br>
This is to just tell everybody else who ordered from IDA that it isn't<br>
going to help waiting passively for the mobile to arrive. Because the<br>
customs official in Delhi will not be releasing it anytime soon.<br>
<br>
The folks in Openmoko are saying they aren't to blame either, because<br>
they did their best.<br>
<br>
I'm cancelling my order if I don't recieve my freerunner on<br>
18-07-2008. Apparently I've asked everybody and they say it's not<br>
their mistake. But it is definitely not my mistake, because<br>
I have sent them a DD as early as July 1 and they have encashed it pretty early.<br>
<br>
Karthik<br>
<br>
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