r379 - trunk/www.openmoko.com/htdocs

will at daksha.openmoko.org will at daksha.openmoko.org
Mon Sep 15 12:06:16 CEST 2008


Author: will
Date: 2008-09-15 10:06:15 +0000 (Mon, 15 Sep 2008)
New Revision: 379

Modified:
   trunk/www.openmoko.com/htdocs/return-policy.html
Log:
return-policy edits

Modified: trunk/www.openmoko.com/htdocs/return-policy.html
===================================================================
--- trunk/www.openmoko.com/htdocs/return-policy.html	2008-09-13 05:26:43 UTC (rev 378)
+++ trunk/www.openmoko.com/htdocs/return-policy.html	2008-09-15 10:06:15 UTC (rev 379)
@@ -1,51 +1,59 @@
-<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
-<html xmlns="http://www.w3.org/1999/xhtml">
-<head>
-<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
-<meta name="Publisher" content="Openmoko, Inc" />
-<meta name="Keywords" content="open, mobile, free, communication, freedom, Free Your Phone, reactive, Free Software, Open Source, Neo, Neo 1973, Neo FreeRunner" />
-<meta name="Description" content="Openmoko | Open. Mobile. Free: We remix open technologies to create reactive mobile products that enrich your everyday life." />
-<meta name="Copyright" content="All contents copyright Openmoko, Inc." />
-<link href="css/style.css" rel="stylesheet" type="text/css" />
-<link rel="shortcut icon" href="images/favicon.ico" />
-<!--[if lte IE 6]>
-<link href="css/ie6.css" rel="stylesheet" type="text/css" />
-<![endif]-->
-<!--[if IE 7]>
-<link href="css/ie7.css" rel="stylesheet" type="text/css" />
-<![endif]-->
-<title>openmoko.com | Return Policy</title>
-</head>
-<body>
-<div class="terms-logo"></div>
-<div class="terms-content">
-  
-  <h2>Return Policy</h2>
-  <ul>
-    <li>All returns must be authorized. To receive authorization for a return,
-      you must contact customer service at <a href="mailto:support at openmoko.com">support at openmoko.com</a> to obtain a Return Validation number known as an RV number. If a unit arrives DOA (dead on arrival) we will replace the unit free of charge.</li>
-      <li>All items must be returned in a new condition.
-      All original documents and packaging must be included. Also include the original invoice with the RV# written on it.</li>
-      <li>Only DOA products will be subject to return. </li>
-      <li>If you were to receive a defective item, you must notify us within 14 business days of when you received the product to qualify for a return or
-      exchange. If you fail to provide us with a prompt notification, we will not
-      validate your return or exchange. Once you receive your Return Validation number, you must than ship the item(s) back within the specified time period (14 business days) to receive an exchange or the RV# will become null and void. You will be responsible for the return shipping costs.
-      We do not refund shipping costs on returns and or exchanges, unless there was a processing error on our behalf.  We are not responsible for lost or damaged return packages. We will notify you via e-mail once your return has been processed.</li>
-  </ul>
-  
-    <h3>Return To</h3>
-    <blockquote>
-      Openmoko USA <br />
-      Attn: RETURNS<br />
-      7079 mission Gorge Rd Suite F<br />
-      San Diego, Ca 92120<br />
-  </blockquote>
-  <h2>&nbsp;</h2>
-</div>
-<script src="http://www.google-analytics.com/urchin.js" type="text/javascript"></script>
-<script type="text/javascript">
-_uacct = "UA-3856829-3";
-urchinTracker();
-</script>
-</body>
-</html>
+<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
+<html xmlns="http://www.w3.org/1999/xhtml">
+<head>
+<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
+<meta name="Publisher" content="Openmoko, Inc" />
+<meta name="Keywords" content="open, mobile, free, communication, freedom, Free Your Phone, reactive, Free Software, Open Source, Neo, Neo 1973, Neo FreeRunner" />
+<meta name="Description" content="Openmoko | Open. Mobile. Free: We remix open technologies to create reactive mobile products that enrich your everyday life." />
+<meta name="Copyright" content="All contents copyright Openmoko, Inc." />
+<link href="css/style.css" rel="stylesheet" type="text/css" />
+<link rel="shortcut icon" href="images/favicon.ico" />
+<!--[if lte IE 6]>
+<link href="css/ie6.css" rel="stylesheet" type="text/css" />
+<![endif]-->
+<!--[if IE 7]>
+<link href="css/ie7.css" rel="stylesheet" type="text/css" />
+<![endif]-->
+<title>openmoko.com | Return Policy</title></head>
+<body>
+<div class="terms-logo"></div>
+<div class="terms-content">
+  
+  <h2>Return Policy</h2>
+  <ul>
+  <li>All returns must be authorized. To receive authorization for a return,
+      you must contact <a href="http://support.openmoko.com">Customer Support</a> to obtain a Return Validation number known as an <strong>RV number</strong>. If a unit arrives <strong>DOA</strong> <strong>(dead on arrival)</strong> we will replace the unit free of charge.</li></ul>
+  <h3>DOA (Dead On Arrival)</h3>
+  <ul>
+    <li>All items must be returned in a new condition.
+      All original documents and packaging must be included. Also include the original invoice with the RV number written on it.</li>
+      <li>If you were to receive a defective item, you must notify us within <strong>14 calendar days</strong> of when you received the product to qualify for a return or
+      exchange. If you fail to provide us with a prompt notification, we will not
+      validate your return or exchange. Once you receive your Return Validation number, you must than ship the item(s) back within the specified time period (14 calendar days) to receive an exchange or the RV number will become null and void. </li>
+      <li>You will be responsible for the return shipping costs.
+        We do not refund shipping costs on returns and or exchanges, unless there was a processing error on our behalf.  We are not responsible for lost or damaged return packages. We will notify you via e-mail once your return has been processed.</li>
+      <li>Customer Support only validates returns for purchases made through Openmoko.com.  Please contact your <a href="http://www.openmoko.com/store">Distributor</a> for information on returns in your location.</li>
+  </ul>
+  
+  <h3>CANCELLATION</h3>
+  <ul>
+    <li><strong>20% handling fee</strong> charged for cancellations within <strong>24 hours</strong> of placing
+      an order.</li>
+      <li>All items must be returned in a new condition. All original documents and packaging must be included. Also include the original invoice with the RV number written on it.</li>
+  </ul>
+  <h3>Return To</h3>
+    <blockquote>
+      Openmoko USA <br />
+      Attn: RETURNS<br />
+      5020 Brandin Court<br />
+      Fremont, CA 94538 <br />
+  </blockquote>
+  <h2>&nbsp;</h2>
+</div>
+<script src="http://www.google-analytics.com/urchin.js" type="text/javascript"></script>
+<script type="text/javascript">
+_uacct = "UA-3856829-3";
+urchinTracker();
+</script>
+</body>
+</html>



More information about the webdesign-commitlog mailing list