Import Duty - I have refused my delivery.

[hank williams]

Wow, what a classy thing - to start a flame and then admit error. Hats
off to you.

Regards,
Hank

On 8/4/07, David.Prior at generaldynamics.uk.com
<David.Prior at generaldynamics.uk.com> wrote:
>
>
>
> Sean:
>
> I've decided I'm just going to swallow the charge - applied by Customs to
> the value of the kit as declared on the waybill. It's not right for me to
> give you extra stress at this time, nor do I want extra stress arguing about
> it with everyone. Sorry for the blip!
>
> My shipment is to be redelivered Tuesday 07AUG.
>
> Thanks,
>
> David.
>
>  ________________________________
>  From: Sean Moss-Pultz [mailto:sean at openmoko.com]
> Sent: Fri 03/08/2007 14:29
> To: David Prior
> Cc: thomas at gstaedtner.net; community at lists.openmoko.org
> Subject: Re: Import Duty - I have refused my delivery.
>
>
>
>
> On 08/03/2007 David.Prior at generaldynamics.uk.com wrote:
>
> [snip]
>
> > the US all the time, I do know what to expect when I import.
> >
> > Importation of computer devices and peripherals to the EU is indeed
> > both VAT and import duty exempt - it appears that the description of
> > the goods, compounded with the value statement, has led to this
> > issue. It is indeed OpenMoko's error in not understanding the rules
> > and I hold them responsible for not disclosing that fact.
>
> David,
>
> I'm sorry for your troubles. We are doing our best to get these devices
> to everyone as fast and (under the current circumstances) as cheap as we
> can. I can assure you that the harmonized code is correct on the
> invoice. Also, these are standard UPS Worldship invoices, so I'm really
> at a loss as to what we did wrong.
>
> Please let me know what exactly what our mistake was and I will
> personally make sure this is fixed.
>
> We're committed to getting these kind of issues resolved so phase 2 can
> be a really smooth experience for everyone. So I really need your help
> here.
>
> -Sean
>
>
>
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