What could be done to improve the OM development process?

[Olivier Berger]

Holger Freyther <zecke at openmoko.org> writes:

> On Wednesday 13 August 2008 00:05:14 Jeffery Davis wrote:
>
>> 2. Better communication between the development community and the end
>> user community.  I have yet to see anyone say they're pleased
>> as punch with the keyboard.  When almost everyone is unhappy, closing
>> bugs as 'working as intended' is pigheaded.
>
> Hey,
>
> as this action is misunderstood a couple of small words. What is the 
> bugtracker for? The way we have used docs.openmoko.org so far is to make it 
> an engineering tool. The assigned/owned tickets tells/informs engineers what 
> to work on, when to get it done (milestone) and how important that is.
>

Whereas us users have been assuming that it was an open bugtracker for
en-users...

Maybe there would be a need for some other Bug-tracking tool, which
would clearly support the separation between support-oriented
bugtracker (external) and engineering-oriented one (internal maybe) ?

I don't think trac's is powerful enough to play both roles without
much frustration from either side (but I may be wrong).

In any case, a policy should be drafted and announced widely. And
mailing-lists for users vs bugtracker for engineering is not
satisfactory for any open project, of course.

Also, maybe you would need to rely on an organisational tool like a
todo manager to assign work to people, whereas bugtrackers may only be
there as a repository of knowledge and a communication tool ?

My 2 cents.

Best regards,
-- 
Olivier BERGER 
(OpenPGP: 1024D/B4C5F37F)
http://www.olivierberger.com/weblog/