Third request: what *is* the warranty on the Freerunner?

[Steve Mosher]

you may have the same problem I discovered some while back. When I wore 
my tester hat. Micheal may be able to help you.

Micheal, can you assist here? or tony?


tokenwizard wrote:
> I have one for you...
> I have been "using" my freerunner for about three weeks now. I ordered it
> through Koolu.com as soon as it was possible and I got it about three weeks
> later. The OM2007 on it was next to useless so I updated and found a bit
> more functionality. Later I installed Qtopia and I really liked that most of
> the functionality was there, but I still wanted to run an OM distro, so I
> tried the ASU 2008.8. I really dislike where that one is going as far as the
> illume UI. So I went back to 2008.4 and kept it that way for a bit. TOday I
> plugged my phone into the USB on my PC to charge as I always have (while the
> phone was running) and the screen immediately went black. No, with this
> being a development phone, this didn't really phase me at first. This thing
> has seen its fair share of mysterious power issues. But this time was
> different. No matter what I do, I cannot get the damn thing to come back to
> life. I know it's not the battery because it was almost half full when I
> plugged it in.  But I have tried holding the Power button for 10 seconds,
> and the Power/Aux and Aux/Power combos. I've tried these thing both with and
> without the AC adapter attached and after pulling the battery for about a
> minute. 
> 
> It seems as I have a dead phone now. I don't even hear that distinctive
> little hiss that you normally hear when you first press the Power button!
> 
> Anybody seen this before??
> 
> James 
> 
> steve-2 wrote:
>>   I have a tiny tiny head so all the hats fit.
>>
>> we are putting together a policy for people who bought from the openmoko 
>> store. there are several issues. We offer a 14 day DOA Warrenty and a 28 
>> day warrenty for 10 packs. The issue is what does DOA mean? Dead on
>> Arrival.
>>
>> If your GSM doesnt work, but getting a download fixes it? is that DOA?
>> If your GSM doesnt work but getting a new card fixes it? is that DOA?
>> same with GPS, did the software download fix it?
>>
>> If you send the phone back and it works  fine, what to do?
>> if you send back a phone and it works fine, who pays for shipping?
>>
>> Now in the US at retail you can return something if the sky is blue.
>> We can't work that way and build a open source phone. well, we can
>> but the cost of blue sky returns would have to be added to the phone.
>>
>> In the end, as micheal will tell you, I work every case. So, If you have 
>> a problem, email me or micheal. tell us that you tried the fixes we 
>> suggested. And we will work from there.
>>
>> Michael Shiloh wrote:
>>> ian douglas wrote:
>>>> Sean/Michael/Community:
>>>>
>>>> It's been asked several times, especially regarding the GPS/SD "fixes" 
>>>> and people ordering pico-farad capacitors and soldering irons ... I'm 
>>>> hoping that at some point the "squeaky wheel" cliche will work itself 
>>>> out and we'll get an answer.
>>>>
>>>> The boxes the Freerunners came in gave no information about warranty, we 
>>>> need to hear from Openmoko about what exactly the warranty does cover? 
>>>> My understanding of the warranty time limit is that single purchases got 
>>>> a 14-day "warranty", and group purchases were given a 28-day "warranty", 
>>>> but we've never been told what the warranty includes.
>>>>
>>>> I'd really like to outline some of this on the wiki since we're cleaning 
>>>> it all up, etc., and since few users will ever search the mailing list 
>>>> archives anyway.
>>>>
>>>> Will it include any recall/repairs needed to fix the GPS/SD problems at 
>>>> a hardware level?
>>>>
>>>> Thanks,
>>>> Ian
>>> Ian, I agree with you, and I'm sure Steve and Sean (and everyone at 
>>> Openmoko) do as well.
>>>
>>> I'm sure that the only reason that Steve has not responded (for he is 
>>> the one to respond to this) is that he is completely overwhelmed by 
>>> email, manufacturing and shipping, and releasing stuff this week. He is 
>>> wearing the hats of Marketing, Operations, Manufacturing, Shipping, 
>>> Testing, Hardware and Software final test, Field Engineer Manager, 
>>> Customer Service Manager, Product Oversight (a new category I just 
>>> created), Trade Show Coordinator, Vertical Market Manager, and many 
>>> others I can't even remember.
>>>
>>> I will be talking to him today and I'll see if we can address this issue.
>>>
>>> Thanks for helping to keep us focused,
>>> Michael
>>>
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>