Third request: what *is* the warranty on the Freerunner?

Michael Shiloh michael at
Tue Aug 26 04:58:33 CEST 2008

Steve Mosher wrote:
> you may have the same problem I discovered some while back. When I wore 
> my tester hat. Micheal may be able to help you.
> Micheal, can you assist here? or tony?

There was a response (before Steve's) that suggested a battery issue. I 
agree with that, and would want first to confirm that the battery is not 

Can you measure the battery voltage, or test with another battery?

> tokenwizard wrote:
>> I have one for you...
>> I have been "using" my freerunner for about three weeks now. I ordered it
>> through as soon as it was possible and I got it about three 
>> weeks
>> later. The OM2007 on it was next to useless so I updated and found a bit
>> more functionality. Later I installed Qtopia and I really liked that 
>> most of
>> the functionality was there, but I still wanted to run an OM distro, so I
>> tried the ASU 2008.8. I really dislike where that one is going as far 
>> as the
>> illume UI. So I went back to 2008.4 and kept it that way for a bit. 
>> TOday I
>> plugged my phone into the USB on my PC to charge as I always have 
>> (while the
>> phone was running) and the screen immediately went black. No, with this
>> being a development phone, this didn't really phase me at first. This 
>> thing
>> has seen its fair share of mysterious power issues. But this time was
>> different. No matter what I do, I cannot get the damn thing to come 
>> back to
>> life. I know it's not the battery because it was almost half full when I
>> plugged it in.  But I have tried holding the Power button for 10 seconds,
>> and the Power/Aux and Aux/Power combos. I've tried these thing both 
>> with and
>> without the AC adapter attached and after pulling the battery for about a
>> minute.
>> It seems as I have a dead phone now. I don't even hear that distinctive
>> little hiss that you normally hear when you first press the Power button!
>> Anybody seen this before??
>> James
>> steve-2 wrote:
>>>   I have a tiny tiny head so all the hats fit.
>>> we are putting together a policy for people who bought from the 
>>> openmoko store. there are several issues. We offer a 14 day DOA 
>>> Warrenty and a 28 day warrenty for 10 packs. The issue is what does 
>>> DOA mean? Dead on
>>> Arrival.
>>> If your GSM doesnt work, but getting a download fixes it? is that DOA?
>>> If your GSM doesnt work but getting a new card fixes it? is that DOA?
>>> same with GPS, did the software download fix it?
>>> If you send the phone back and it works  fine, what to do?
>>> if you send back a phone and it works fine, who pays for shipping?
>>> Now in the US at retail you can return something if the sky is blue.
>>> We can't work that way and build a open source phone. well, we can
>>> but the cost of blue sky returns would have to be added to the phone.
>>> In the end, as micheal will tell you, I work every case. So, If you 
>>> have a problem, email me or micheal. tell us that you tried the fixes 
>>> we suggested. And we will work from there.
>>> Michael Shiloh wrote:
>>>> ian douglas wrote:
>>>>> Sean/Michael/Community:
>>>>> It's been asked several times, especially regarding the GPS/SD 
>>>>> "fixes" and people ordering pico-farad capacitors and soldering 
>>>>> irons ... I'm hoping that at some point the "squeaky wheel" cliche 
>>>>> will work itself out and we'll get an answer.
>>>>> The boxes the Freerunners came in gave no information about 
>>>>> warranty, we need to hear from Openmoko about what exactly the 
>>>>> warranty does cover? My understanding of the warranty time limit is 
>>>>> that single purchases got a 14-day "warranty", and group purchases 
>>>>> were given a 28-day "warranty", but we've never been told what the 
>>>>> warranty includes.
>>>>> I'd really like to outline some of this on the wiki since we're 
>>>>> cleaning it all up, etc., and since few users will ever search the 
>>>>> mailing list archives anyway.
>>>>> Will it include any recall/repairs needed to fix the GPS/SD 
>>>>> problems at a hardware level?
>>>>> Thanks,
>>>>> Ian
>>>> Ian, I agree with you, and I'm sure Steve and Sean (and everyone at 
>>>> Openmoko) do as well.
>>>> I'm sure that the only reason that Steve has not responded (for he 
>>>> is the one to respond to this) is that he is completely overwhelmed 
>>>> by email, manufacturing and shipping, and releasing stuff this week. 
>>>> He is wearing the hats of Marketing, Operations, Manufacturing, 
>>>> Shipping, Testing, Hardware and Software final test, Field Engineer 
>>>> Manager, Customer Service Manager, Product Oversight (a new category 
>>>> I just created), Trade Show Coordinator, Vertical Market Manager, 
>>>> and many others I can't even remember.
>>>> I will be talking to him today and I'll see if we can address this 
>>>> issue.
>>>> Thanks for helping to keep us focused,
>>>> Michael
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