Third request: what *is* the warranty on the Freerunner?

tokenwizard tokenwizard at
Tue Aug 26 23:44:15 CEST 2008

Well, I guess you guys were right about the battery. 0.02V!! What I don't get
is how the hell the battery could go from almost half a charge to completely
dead in the instant I plugged in the USB??

Yorick Moko wrote:
> On Tue, Aug 26, 2008 at 3:43 AM, tokenwizard <tokenwizard at>
> wrote:
>> I have one for you...
>> I have been "using" my freerunner for about three weeks now. I ordered it
>> through as soon as it was possible and I got it about three
>> weeks
>> later. The OM2007 on it was next to useless so I updated and found a bit
>> more functionality. Later I installed Qtopia and I really liked that most
>> of
>> the functionality was there, but I still wanted to run an OM distro, so I
>> tried the ASU 2008.8. I really dislike where that one is going as far as
>> the
>> illume UI. So I went back to 2008.4 and kept it that way for a bit. TOday
>> I
>> plugged my phone into the USB on my PC to charge as I always have (while
>> the
>> phone was running) and the screen immediately went black. No, with this
>> being a development phone, this didn't really phase me at first. This
>> thing
>> has seen its fair share of mysterious power issues. But this time was
>> different. No matter what I do, I cannot get the damn thing to come back
>> to
>> life. I know it's not the battery because it was almost half full when I
>> plugged it in.  But I have tried holding the Power button for 10 seconds,
>> and the Power/Aux and Aux/Power combos. I've tried these thing both with
>> and
>> without the AC adapter attached and after pulling the battery for about a
>> minute.
>> It seems as I have a dead phone now. I don't even hear that distinctive
>> little hiss that you normally hear when you first press the Power button!
>> Anybody seen this before??
>> James
>> steve-2 wrote:
>>>   I have a tiny tiny head so all the hats fit.
>>> we are putting together a policy for people who bought from the openmoko
>>> store. there are several issues. We offer a 14 day DOA Warrenty and a 28
>>> day warrenty for 10 packs. The issue is what does DOA mean? Dead on
>>> Arrival.
>>> If your GSM doesnt work, but getting a download fixes it? is that DOA?
>>> If your GSM doesnt work but getting a new card fixes it? is that DOA?
>>> same with GPS, did the software download fix it?
>>> If you send the phone back and it works  fine, what to do?
>>> if you send back a phone and it works fine, who pays for shipping?
>>> Now in the US at retail you can return something if the sky is blue.
>>> We can't work that way and build a open source phone. well, we can
>>> but the cost of blue sky returns would have to be added to the phone.
>>> In the end, as micheal will tell you, I work every case. So, If you have
>>> a problem, email me or micheal. tell us that you tried the fixes we
>>> suggested. And we will work from there.
>>> Michael Shiloh wrote:
>>>> ian douglas wrote:
>>>>> Sean/Michael/Community:
>>>>> It's been asked several times, especially regarding the GPS/SD "fixes"
>>>>> and people ordering pico-farad capacitors and soldering irons ... I'm
>>>>> hoping that at some point the "squeaky wheel" cliche will work itself
>>>>> out and we'll get an answer.
>>>>> The boxes the Freerunners came in gave no information about warranty,
>>>>> we
>>>>> need to hear from Openmoko about what exactly the warranty does cover?
>>>>> My understanding of the warranty time limit is that single purchases
>>>>> got
>>>>> a 14-day "warranty", and group purchases were given a 28-day
>>>>> "warranty",
>>>>> but we've never been told what the warranty includes.
>>>>> I'd really like to outline some of this on the wiki since we're
>>>>> cleaning
>>>>> it all up, etc., and since few users will ever search the mailing list
>>>>> archives anyway.
>>>>> Will it include any recall/repairs needed to fix the GPS/SD problems
>>>>> at
>>>>> a hardware level?
>>>>> Thanks,
>>>>> Ian
>>>> Ian, I agree with you, and I'm sure Steve and Sean (and everyone at
>>>> Openmoko) do as well.
>>>> I'm sure that the only reason that Steve has not responded (for he is
>>>> the one to respond to this) is that he is completely overwhelmed by
>>>> email, manufacturing and shipping, and releasing stuff this week. He is
>>>> wearing the hats of Marketing, Operations, Manufacturing, Shipping,
>>>> Testing, Hardware and Software final test, Field Engineer Manager,
>>>> Customer Service Manager, Product Oversight (a new category I just
>>>> created), Trade Show Coordinator, Vertical Market Manager, and many
>>>> others I can't even remember.
>>>> I will be talking to him today and I'll see if we can address this
>>>> issue.
>>>> Thanks for helping to keep us focused,
>>>> Michael
>>>> _______________________________________________
>>>> Openmoko community mailing list
>>>> community at
>>> _______________________________________________
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>>> community at
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> I've had this problem before
> I removed the battery, waited a few minutes, inserted the battery
> again and connected the FR through USB to my pc. After 10minutes or so
> it *magically* booted out of its own... I didn't touch it or do
> something on the pc that might have caused it...
> When booted it showed the battery still had 80% juice left...
> _______________________________________________
> Openmoko community mailing list
> community at

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