Fourth Request: What is the warranty for the FreeRunner?
Leonti
prishelec at gmail.com
Thu Aug 28 22:43:47 CEST 2008
I think this is just the difference in mentality.
I'm from Russia, and here when you buy something you have to believe only to
what you see.
If a company says "It's the best thing in the world" I don't believe it. But
I see that it's good. So I buy it.
Here the situation is similar. OpenMoko sells GTA02 as a GSM phone. But I
read mailing list. I study wiki. I know that the phone has some important
issues. But I still love the phone and the idea despite of the fact of
issues.
But I also would like to have replacement parts shop :)
Vince M. Clark wrote:
>
> I would expect OM to warranty hardware defects. A DIY fix is acceptable as
> long as it doesn't require special tools or create potential to do more
> damage. I would much rather have OM ship me a replacement part than have
> to send the phone back.
>
> ----- Original Message -----
> From: "Yorick Moko" <yorickmoko at gmail.com>
> To: ml at e4net.com, "List for Openmoko community discussion"
> <community at lists.openmoko.org>
> Sent: Wednesday, August 27, 2008 4:34:14 PM (GMT-0700) America/Denver
> Subject: Re: Fourth Request: What is the warranty for the FreeRunner?
>
> On Thu, Aug 28, 2008 at 12:01 AM, Jim Morris <ml at e4net.com> wrote:
>> Leonti wrote:
>>> In my opinion having only DOA right now is a good thing.
>>> Right now Freerunner is a phone for developers and they should accept
>>> the
>>> fact that it can have some "imperfections".
>>> I want this project to grow.
>>> Do you imagine what would happen if everyone had warranty and discovered
>>> gps
>>> fix issue? Openmoko would broke on repairs (more on shipping costs).
>>> But when it will be in a mature stage I thing we will need a warranty of
>>> some kind.
>>>
>>
>> I have to disagree, this phone was sold as a GSM phone, if for instance
>> the GSM buzzing issue needs
>> a repair that cannot be done by the end user then I think OM is
>> responsible for fixing that issue,
>> otherwise (at least in the US) they can be held accountable for false
>> advertising, as with the
>> buzzing the phone is unusable as a GSM phone which was its primary
>> purpose.
>>
>> I am sure they will take care of this issue though, and "do the right
>> thing". When the first batch
>> of gta02 phones were sold, the "Developer only" and "not usable as a
>> primary phone" issues were not
>> well spelled out (if at all), and not spelled out at all on the OM store
>> front. They have done a
>> better job now of informing potential buyers, but there were an awful lot
>> of phones sold initially
>> without that disclaimer.
>>
>> I for one would have waited for GTA03 or later if it had been spelled
>> out, just as I skipped GTA01
>> because it was well spelled out it was an alpha prototype for developers
>> only.
>>
>> IMHO GTA02 was initially sold as "Ready for end users" or at least
>> "Usable as a primary phone",
>> which turned out to be incorrect. I think the endless discussions on this
>> list are due to that mis
>> perception by many of the people who bought the first batches of GTA02's.
>>
>> I only partially regret my early purchase though. I can afford to have a
>> $400 play toy, it has kept
>> me busy for hours on end trying to get it to work the way I want, however
>> that will change if I
>> can't fix the GSM buzz issue, the way I have been able to fix many of the
>> other issues.
>>
>>
>> --
>> Jim Morris, http://blog.wolfman.com
>>
>> _______________________________________________
>> Openmoko community mailing list
>> community at lists.openmoko.org
>> http://lists.openmoko.org/mailman/listinfo/community
>>
>
> I partially agree with Jim Morris. I surely don't regret buying my FR
> and I'm finding it a great toy. But he's right: it was sold to me as a
> phone and I expect GSM usability from it in the future. It was not
> advertised as a developer only phone, but as a phone ready for mass
> production. At this moment people refuse to call me on the FR because
> of the buzz.
>
> I'm very happy that the hardware engineers (like Joerg) are working on
> this problem, because it really should be top-priority. I'm also still
> hoping they find a sollution.
> If not I will consider myself lucky that I bought it from a European
> distributor and will use my warranty...
>
> But I'm a patient man; Go Hardware Engineers! :-)
>
>
> y
>
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