Reason for GPS problems found!

[Robert Horton]

Joerg is right. Most of the comments, especially lately are a bit over the
line. I understood where people were coming from a few days ago when the
only response I saw regarding the GPS was the PDF showing good results
implying that the problem was not duplicated by the people who need to see
it. Today, however, with the root cause found and Joerg's many emails
everyone should just wait for the solution.

I didn't get in on the 1973, but bought the FR based on the many good things
I saw with the openness of the hardware, software, and company. I bought the
FR knowing that when you adopt anything in the early stages you may have to
ride a few uncomfortable waves. Based on what I've seen, I have confidence
that they will solve this problem and many others. 

Just think, Microsoft's Xbox 360 had a pretty bad HW issue with its heatsink
and early adopters of that gaming system had lots of issues. Stuff happens.

Joerg and all at Openmoko, thanks for working on this and don't let the
negative comments get to you...most of us silently applaud your work. 

-Robert



-----Original Message-----
From: community-bounces at lists.openmoko.org
[mailto:community-bounces at lists.openmoko.org] On Behalf Of Joerg Reisenweber
Sent: Tuesday, July 15, 2008 5:03 PM
To: community at lists.openmoko.org
Cc: Jay Vaughan; Jonathan Spooner
Subject: Re: Reason for GPS problems found!

Am Di  15. Juli 2008 schrieb Jay Vaughan:
> > You ever bought a piece of HW you were guaranteed there is
> > *definitively* no
> > hardware bug in it? None, or you get a billion$?
> > c'mon!
> >
> 
> Ever heard of Consumers rights?  Lemon Laws?  You can't sell hardware 
> that you know has bugs in it, legally, in many places around the world.

Ever thought about I might feel personally offended by you publically
assuming I sell hw I *know* or even have suspect there is a HW-bug in it.
Ever heard of laws about this? 


> 
> 
> >> Perhaps those complaining are those who can least afford to blow 
> >> $399.
> > That's why I say I don't like those people.
> 
> They are your customers.  This is an open source project, people have 
> a chance to communicate.
And I have this chance too. I just say "I don't like those people..."
I'm not obliged to like them.


> 
> > They never noticed the bug, and
> > when we are about to discuss it and to offer a solution they start 
> > whining. "OOOh, the BAD bug. If only I never had bought..."
> > Instead of plain asking what we're going to do to MAKE EVERYBODY 
> > HAPPY again.
> > (what we are already about to do!)
> 
> 
> Sure will be nice when its done, but for now, we do need to keep 
> talking about the issue, and the point needs to be made that this *is* 
> a serious issue for many people, if it doesn't get resolved in a 
> fashion that makes sense.  I'm already miffed about the Glamo/SD issue
> - for me, Glamo was one of the great things about Freerunner on 
> 'paper', and now its not so useful after all.  I would be really 
> turned off if the same thing happened to GPS.
> 
> So, yes, please tune us into the fix when you've got one.  But in the 
> meantime, no need to get upset because your customers are 
> communicating with each other..

Did you consider the public image that's being created by a statement like
"Ah well, this seems not to work. So the brick is useless for me. Damn the
day I bought it"
This statement is offending and deprecating on all the people that are
actually about to fix the issue that's so bitterly complained about. And
it's an implicit lie as there's no problem we resigned on to solve it and
put the device to use for the complaining customer.

But honestly, I don't like to continue this debate, and I actually don't
have the time to.
Have some bugs to fix, U know ;-) Appreciate our efforts or not.

ETX
jOERG