Ain't it funny..

[Steve Mosher]

roguemoko at roguewrt.org wrote:
> On 8/05/2009 6:58 PM, David Garabana Barro wrote:
>   
>> Some time ago, I have recommended several friends*NOT*  to buy a Freerunner,
>> because software was not ready. It was a great toy for me, but my friends
>> would get desperated. I think it's being open minded (and being a good
>> friend;)
>>
>> If someone feels raped, he can press charges to OM. But complaining on a
>> community mailing list won't solve his problems. Don't you think?
>>     
>
> Way to chime in at the tail end. It's obvious with Dale's recent emails 
> that he's frustrated that nobody was listening or taking him seriously.
>   
  Well, you are assuming facts not in evidence. Dale's case is somewhat 
special. The highlights are
 that dale wanted return after owning the product for 9 months ( more or 
less as I recall). The case
was complicated by the fact that Dale bought as part of a group purchase 
which means his name is
not in our customer database. rather the group leader's name is in the 
database. So, we have no way of
guaranteeing that a refund made to the group leader would be passed onto 
Dale. A while back I believe Tony Tu
tried to rectify the situation, but the offer he made was unacceptable 
to Dale. I'm here in TPE and I will
be discussing it with Sean.
> I witnessed his contributions and willingness to provide feedback, where 
> he was met with semantics and useless responses that then pushed him to 
> publicise his opinion and his situation. All still very obvious if you 
> have paid any attention.
>
> You're love for your device and your 'opinion' in no way solves the 
> problem that he had no outlet for recouping on a falsely advertised 
> device. Our laws entitle us to have our money refunded in such a 
> situation but this does not transcend international borders.
>
> I'd like to know where it is exactly you'd voice your dissent in such a 
> situation. I'm sure Dale can present you with an audit trail of emails, 
> trac tickets and the like, long before any of this actually started 
> publicly.
>
> To top it off, I reckon Dale would have assimilated (now that's a nasty 
> word over here) had Lorn admitted to the failings of QTE and been 
> willing to agree that people have differing opinions on the software's 
> 'usefulness', none of this would have ever happened.
>
> The one thing that should never occurred, and I imagine there are a few 
> people that agree here, is that the FR should never have been advertised 
> as a phone. Potential to become a phone maybe. This marketing oversight 
> would have saved a lot of trouble and time.
> I say oversight because the people who are supporting openmoko really 
> don't care whether it's a phone out of the box or not.
>
> Sarton
>
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