Unable to place a WikiReader review on Amazon

[Sean Moss-Pultz]

Joshua

On Tue, Nov 17, 2009 at 10:46 AM, Joshua Judson Rosen
<rozzin at geekspace.com> wrote:
>
> "" <jcolbert at netins.net> writes:
> >
> > You should be able to post a review on Amazon. I bought
> > mine directly from the Wikireader site, as you did, and
> > had no problem posting a review. You may need to log in to
> > Amazon before you try to post.
>
> I think I have to actually buy /something/ *from Amazon* before
> they'll let me post any reviews--I don't necessarily have to buy the
> product that I'm reviewing from them, but I have to buy *something*
> from them. You must have previously bought something from them.
>
> My Amazon account was only even created as a side-effect of the
> `Amazon Payments' processing of the order placed through thewikireader.com,
> so I don't meet that criteria: I've never bought /anything/ *from Amazon*.
>
> It seems like a sort-of weird policy, but I guess I've probably seen weirder.
> Maybe there's some legitimate logic behind it, somewhere.

I emailed Amazon directly last night. Here's what they said:

"Please be informed that anyone registered as an Amazon.com customer
is entitled to write a product review. It doesn't matter whether they
bought the product from our website or not."

So it should work fine. I think you have to login to Amazon.com with
your customer account. And you can write a review. Is this what you
tried?

> It looks like the WikiReader has just been removed from their product
> listing (except that it's still in some of the `bestsellers' lists,
> depending on how you navigate there...), otherwise I'd just buy
> another one [*from Amazon*] (hey--the holidays are coming! ;)).

Yes, our product is "missing" from their search. You can view / buy
WikiReader here:

  http://www.amazon.com/gp/product/B002N5521W

But forget about searching. That's totally broken.

Seriously we're pulling our hair out over this one. Amazon might be
nice to customers, but to suppliers it's the worse experience I have
*ever* seen. I'm on the phone with them more than my girlfriend.

Problem after problem after problem. There system is a total nightmare.

  -Sean