Usability Team & User Centered Design Proces

Justin Wong stryderjzw at
Fri Oct 19 08:37:52 CEST 2007

I think what we need to do is start by doing some task analysis. We should
put away all the different preexisting mental models, such as inboxes and
other things, and focus on the tasks involved in a Text Message application.

Does anyone want to start?

BTW, I think this email thread was hijacked. :) Should we continue in this
thread or start another?


On 10/18/07, Robin Paulson <robin.paulson at> wrote:
> On 19/10/2007, Thomas Wood <thomas at> wrote:
> > OK, so we have a couple of user requirements:
> >
> >  * New Message
> >  * Inbox, Drafts, Outbox and Sent folders
> >  * Quick Messages (Templates)
> >  * Preferences (delivery reports, save sent, others?)
> personally, i would do away with the inbox/drafts/outbox/sent
> paradigm, it dates from when we all had piles of paper sat on our
> desks, and disrupts the flow of a conversation. numerous times i've
> had people reply to a question, have forgotten what the question was
> and had to go dig in the sent folder to understand the context of
> their reply
> gmail got it right when they introduced threaded e-mail as the default
> way of displaying messages, and iirc, the jesusphone does similar with
> texts.
> by all means allow the user to display sent and received messages
> separately if they want, but the default imo should be to put them all
> together
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