Third request: what *is* the warranty on the Freerunner?

Michael Shiloh michael at
Mon Aug 4 19:05:54 CEST 2008

ian douglas wrote:
> Sean/Michael/Community:
> It's been asked several times, especially regarding the GPS/SD "fixes" 
> and people ordering pico-farad capacitors and soldering irons ... I'm 
> hoping that at some point the "squeaky wheel" cliche will work itself 
> out and we'll get an answer.
> The boxes the Freerunners came in gave no information about warranty, we 
> need to hear from Openmoko about what exactly the warranty does cover? 
> My understanding of the warranty time limit is that single purchases got 
> a 14-day "warranty", and group purchases were given a 28-day "warranty", 
> but we've never been told what the warranty includes.
> I'd really like to outline some of this on the wiki since we're cleaning 
> it all up, etc., and since few users will ever search the mailing list 
> archives anyway.
> Will it include any recall/repairs needed to fix the GPS/SD problems at 
> a hardware level?
> Thanks,
> Ian

Ian, I agree with you, and I'm sure Steve and Sean (and everyone at 
Openmoko) do as well.

I'm sure that the only reason that Steve has not responded (for he is 
the one to respond to this) is that he is completely overwhelmed by 
email, manufacturing and shipping, and releasing stuff this week. He is 
wearing the hats of Marketing, Operations, Manufacturing, Shipping, 
Testing, Hardware and Software final test, Field Engineer Manager, 
Customer Service Manager, Product Oversight (a new category I just 
created), Trade Show Coordinator, Vertical Market Manager, and many 
others I can't even remember.

I will be talking to him today and I'll see if we can address this issue.

Thanks for helping to keep us focused,

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